2645459 - Error when trying to download report in Data Subject information report

You have the error "Error downloading PDF file" or "Error downloading Excel file" while trying to download a report in Data Subject Infomation report.

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Environment

SuccessFactors Data Subject Infomation report.

Reproducing the Issue

1. Go to Data Subject Infomation report in Admin Center;
2. Go to Data Subject Information Reports page;
3. Try to download any report.

Cause

Even if you have enabled all the permissions required to use the Data Subject Infomation report, you need a additional permission to manage the files(documents) on success factors.

Resolution

Enable the following permission on Role Based Permissions: Administrator permissions > Manage Documents > Manage documents.

See Also

Permissions required to use Data Subject Information listed on implementation guide:

Manage Integration Tools

• OData API Attachment Import

Admin Center Permissions

• Read Execution Manager Events
• Read Execution Manager Event Payload or Event Report
• Enable Information on Data Subject

• Allow Admin to Access OData API through Basic Authentication

Keywords

Data Subject Infomation report, Data Subject Infomation, Data Subject Infomation report permissions, Data Subject permissions, Error downloading PDF file, Data Subject file error, Data Subject Infomation file error, Data Subject Infomation document error, Data Subject Infomation document permission error, Data Subject Infomation document permission. , KBA , LOD-SF-INT , LOD-SF-INT-EC , How To